I knew I wanted a hot water heater but?
1) have a really ugly exhaust stack freshly drilled through the side of my house without my permission or knowledge.
2) during install they turned on all the gas lines to my backyard without knowing where they go. One was venting loads of gas into the yard after they left. Now if I was a smoker……….
3) I was not told much of how a tankless heater works, just a sure it can be done and sign this loan document.
4) The hot water actually takes a long time (many minutes) to get to the taps. The unit has already randomly shut off mid shower. For the very ample price tag of $8200 one would think the unit would be the one with a recirculating pump which is not very expensive $4000 installed at other companies it turns out.
5) they booked me in with a different tech apparently so I took a day off to meet them. Nobody advised me at all that they could not honour their word so after calling in to find out this day off is wasted here we are.
Richard
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November 11, 2025
We were VERY impressed with Jimmy W’s workmanship! We’ve had several others try to troubleshoot our heat pump issues with no luck. Jimmy took the time to listen to our concerns then systematically figure out what was wrong and corrected the problem. Great fellow, we are so appreciative that he was the one who was sent to our home. We will ask for him again in the future.
Mike B
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September 08, 2025
An absolutely absurd installation for our low-rise condo. September 9th will mark our fifth appointment & fifth month on a mini-split system.
The first appointment was a site assessment by an electrical tech. It seemed to go fine. The only issue identified was potentially interlocking the range with the new system.
For the second appointment, the HVAC was installed functionally but unsightly. As for the electrical, the tech basically threw their hands up and said they could not work because of a missing conduit fitting. They showed no urgency in making up for the on-site debacle. We ended up with a powerless HVAC system for one of the hottest spells (Canada Day week).
For the third appointment, the power was installed, but the conduit & decommissioning of the baseboards were left unfinished. A tool was also dropped from the ladder, leaving a small but deep gash in our new flooring. We heard the loud bang, yet only noticed the damage a week later when we were cleaning the floor. The tech didn't even bother to tell us.
For the fourth appointment, HVAC deficiencies were rectified as best they could be. The baseboard heaters were decommissioned and the conduit was "finished". The tech almost took the wrong sensor. I had to get them to put it back before they left.
Our fifth appointment is coming up. It's to reinstall the conduit. Apparently, the tech didn't know that it had to be fastened. They just stuck it to the wall with the adhesive backing, which we learned is only meant to hold it in place during install.
This has been the most disorganized, amateurish execution of a project that I could have imagined. And trying to connect with a higher-up to get the project back on track or reimbursed was nearly impossible. M&R's the-general-manager -will-contact-you response is a farce. The company just says that to address Google/Facebook/BBB reviews. No one with authority follows up unless you chase them, multiple times via multiple channels.
Brian Davidson
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November 12, 2025
A big shout out to one of your technicians Hamid A. for making sure our furnace is well maintained. He has been to our home several times. He explains everything in great detail and also recommends improvements. He is very knowledgeable and a great technician.
John Vreugde
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August 19, 2025
Just had our second annual cleaning of our A/C units and furnace serviced and the technician, Nickie G did an amazing job. I was shocked when he sprayed a cleaning solution on the A/C units and the filth just came pouring off of it. I could not believe how much grime was on them considering that I periodically hose them off. Nickie was full of great information so thank you again.
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575 Seaborne Ave Unit 3105 A, Port Coquitlam, BC V3B 0M3, Canada
Claim Listing: Moore and Russell Heating & Air Conditioning
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I knew I wanted a hot water heater but? 1) have a really ugly exhaust stack freshly drilled through the side of my house without my permission or knowledge. 2) during install they turned on all the gas lines to my backyard without knowing where they go. One was venting loads of gas into the yard after they left. Now if I was a smoker………. 3) I was not told much of how a tankless heater works, just a sure it can be done and sign this loan document. 4) The hot water actually takes a long time (many minutes) to get to the taps. The unit has already randomly shut off mid shower. For the very ample price tag of $8200 one would think the unit would be the one with a recirculating pump which is not very expensive $4000 installed at other companies it turns out. 5) they booked me in with a different tech apparently so I took a day off to meet them. Nobody advised me at all that they could not honour their word so after calling in to find out this day off is wasted here we are.
We were VERY impressed with Jimmy W’s workmanship! We’ve had several others try to troubleshoot our heat pump issues with no luck. Jimmy took the time to listen to our concerns then systematically figure out what was wrong and corrected the problem. Great fellow, we are so appreciative that he was the one who was sent to our home. We will ask for him again in the future.
An absolutely absurd installation for our low-rise condo. September 9th will mark our fifth appointment & fifth month on a mini-split system. The first appointment was a site assessment by an electrical tech. It seemed to go fine. The only issue identified was potentially interlocking the range with the new system. For the second appointment, the HVAC was installed functionally but unsightly. As for the electrical, the tech basically threw their hands up and said they could not work because of a missing conduit fitting. They showed no urgency in making up for the on-site debacle. We ended up with a powerless HVAC system for one of the hottest spells (Canada Day week). For the third appointment, the power was installed, but the conduit & decommissioning of the baseboards were left unfinished. A tool was also dropped from the ladder, leaving a small but deep gash in our new flooring. We heard the loud bang, yet only noticed the damage a week later when we were cleaning the floor. The tech didn't even bother to tell us. For the fourth appointment, HVAC deficiencies were rectified as best they could be. The baseboard heaters were decommissioned and the conduit was "finished". The tech almost took the wrong sensor. I had to get them to put it back before they left. Our fifth appointment is coming up. It's to reinstall the conduit. Apparently, the tech didn't know that it had to be fastened. They just stuck it to the wall with the adhesive backing, which we learned is only meant to hold it in place during install. This has been the most disorganized, amateurish execution of a project that I could have imagined. And trying to connect with a higher-up to get the project back on track or reimbursed was nearly impossible. M&R's the-general-manager -will-contact-you response is a farce. The company just says that to address Google/Facebook/BBB reviews. No one with authority follows up unless you chase them, multiple times via multiple channels.
A big shout out to one of your technicians Hamid A. for making sure our furnace is well maintained. He has been to our home several times. He explains everything in great detail and also recommends improvements. He is very knowledgeable and a great technician.
Just had our second annual cleaning of our A/C units and furnace serviced and the technician, Nickie G did an amazing job. I was shocked when he sprayed a cleaning solution on the A/C units and the filth just came pouring off of it. I could not believe how much grime was on them considering that I periodically hose them off. Nickie was full of great information so thank you again.