Friendly, polite, professional staff. Boyen took time to make me feel comfortable. I thoroughly enjoyed his massage. Tasty good quality wine! A satisfying relaxing experience! I slept well later on at home. Ty...Myrna
Felicia Gieschen
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June 17, 2025
I visited Casbah Day Spa hoping for a relaxing experience and beautiful makeup, but unfortunately, it fell short of my expectations. Here’s why:
- Makeup service was poorly set up. I was seated in the foyer on a high chair with no mirror and dark lighting. I had to request a handheld mirror and was told the best lighting was near the front door. I had to get off the chair multiple times to go to the front to check my makeup in proper lighting. The makeup was mediocre at best. She put false lashes on with no wing tip and it was very obvious. The makeup itself was basic and not worth the price tag.
- The phone kept ringing, and with no receptionist, my makeup artist answered 3-4 calls during my appointment, leaving me sitting awkwardly.
- Customers were shopping for products right beside me, making the setting feel chaotic and not “spa-like”.
- I called 5 times to speak with the manager (Zoe) and was continuously deflected by Kendra, the staff member who did my makeup. Excuses ranged from “she’s in meetings” to “I can’t find her.” After my 5th attempt I gave up. It was obvious that she knew who I was and didn’t want me to speak to her boss.
What should have been a pleasant and professional experience, felt unorganized and dismissive. I do not recommend Casbah Day Spa for makeup if you value service, communication, or a relaxing environment.
Lise Steimer
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July 02, 2025
Had a great experience with Makaley in July 2025. She’s professional, caring and helps to find what treatment is the most appropriate for your skin type! The spa is beautiful and the boutique as well. I recommend 100% !!!
Elizabeth West
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March 04, 2025
An amazing experience. Had the Signature Facial treatment, added an additional 15 min massage and a brown sugar back scrub. It was by far the nicest treatment I've ever had. Lauren was amazing from start to finish. I will definitely be booking my next treatment with Lauren.
The only thing I was a little disappointed about was not being told about the sauna room which I would have loved to have used before my treatment.
As well, when I went to pay and leave, the front end staff didn't ask me how my experience was which was a little disappointing.
Susan Keeping
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June 02, 2025
Jyoti was very knowledgeable about all their products. Great massage and facial treatment, very relaxing. She listened to all my concerns about my skin and responded by using products that I would be interested in using at home. Price point for products were good too! Found out they have a sale on June 5th!
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2970 King George Blvd #2, Surrey, BC V4P 0E5, Canada
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Friendly, polite, professional staff. Boyen took time to make me feel comfortable. I thoroughly enjoyed his massage. Tasty good quality wine! A satisfying relaxing experience! I slept well later on at home. Ty...Myrna
I visited Casbah Day Spa hoping for a relaxing experience and beautiful makeup, but unfortunately, it fell short of my expectations. Here’s why: - Makeup service was poorly set up. I was seated in the foyer on a high chair with no mirror and dark lighting. I had to request a handheld mirror and was told the best lighting was near the front door. I had to get off the chair multiple times to go to the front to check my makeup in proper lighting. The makeup was mediocre at best. She put false lashes on with no wing tip and it was very obvious. The makeup itself was basic and not worth the price tag. - The phone kept ringing, and with no receptionist, my makeup artist answered 3-4 calls during my appointment, leaving me sitting awkwardly. - Customers were shopping for products right beside me, making the setting feel chaotic and not “spa-like”. - I called 5 times to speak with the manager (Zoe) and was continuously deflected by Kendra, the staff member who did my makeup. Excuses ranged from “she’s in meetings” to “I can’t find her.” After my 5th attempt I gave up. It was obvious that she knew who I was and didn’t want me to speak to her boss. What should have been a pleasant and professional experience, felt unorganized and dismissive. I do not recommend Casbah Day Spa for makeup if you value service, communication, or a relaxing environment.
Had a great experience with Makaley in July 2025. She’s professional, caring and helps to find what treatment is the most appropriate for your skin type! The spa is beautiful and the boutique as well. I recommend 100% !!!
An amazing experience. Had the Signature Facial treatment, added an additional 15 min massage and a brown sugar back scrub. It was by far the nicest treatment I've ever had. Lauren was amazing from start to finish. I will definitely be booking my next treatment with Lauren. The only thing I was a little disappointed about was not being told about the sauna room which I would have loved to have used before my treatment. As well, when I went to pay and leave, the front end staff didn't ask me how my experience was which was a little disappointing.
Jyoti was very knowledgeable about all their products. Great massage and facial treatment, very relaxing. She listened to all my concerns about my skin and responded by using products that I would be interested in using at home. Price point for products were good too! Found out they have a sale on June 5th!