I booked one of their special facials that were on promotion a few months back. Since then, I’ve reflected on my experience. I haven’t been to a spa or gotten a facial in a long time but I do know what I like and dislike.
1. Front desk - the receptionist wasn’t very chatty or accommodating. I was trying one of their products and the receptionist just told me she can’t return the products if I don’t like it when I asked or got the wrong color but there was no effort in helping me or going above and beyond.
2. Esthetician - the esthetician was friendly was smiling the whole time. She didn’t tell me what to remove during putting the robe on or what I can expect during the facial, but she did walk me to the room asked me if I liked tea, but then rushed me to go get products rather than taking my time.
3. Facial - The service felt rushed and there was no real pressure applied. I felt the products used were nice, but the aesthetician told me that she was overbooked and did the same facial all day. I do believe that they should alternate the estheticians for the same service otherwise repeating it can be difficult as it’s over working them. I liked eminence products as they smelled so unique and wonderful and I did notice my skin looked brighter and my pores were less visible due to the stone crop product. I don’t think overall it was worthy of coming back as I do expect a little more from my experience in a facial.
4. Parking + Amenities
Lots of parking and amenities as it’s in a plaza
5. Lastly, I was talking a lot with my esthetician through the facial and the receptionist said to my esthetician “wow you talked the whole time that’s a lot of talking” and I heard her. I just thought this was weird. I wasn’t told or asked to relax or talk but I was wanting to know about the products being used in the facial and this just lead into more conversation. It was hard to relax as I mentioned the facial wasn’t a relaxing facial. I thought it was pretty odd thing to say out loud while I was still there.
6. Overall, I give it three stars. Would I come back? I don’t know if I would. I think they need to work on how to welcome guests and have some etiquettes and standards because I didn’t get the experience I’d hoped for. If you want your time and money to be going to a well worth spa, a day off from your busy life to escape and get a nice relaxation environment I don’t think this is it. There are others out there that are better. I do want to thank my esthetician however for my experience.
Di
-
April 01, 2025
I had high hopes going to this spa rather than a “nail bar” it started off with the woman slicing my finger open with a file. It’s a pretty deep cut that bled. She said “oh well this file is for pedicures” (umm ok so why are you using it on my hands?!?) my finger hurt a lot from the slice, it’s deep like a knife cut. Then she painted about 4 nails before she realized she didn’t have enough polish of the colour I asked for to do my manicure lol so why not decide that before you start?! So I picked the most basic thing so I could just get out of there. The “hand massage” was about 30 seconds per hand. She constantly was wiping her nose on her arm then also blew her nose with a tissue and gloves on but did not change her gloves or sanitize her hands. The nail clippers on the towel also had Simone else’s skin in them, gross. I wanted to say something and I should have but I hate making a big deal so I didn’t. I came for a calming spa service and was in pure anxiety the entire time from the get go.
The 1 star rating is for the spa manager who gave me my service for free which I did not ask for so that was kind. Awful experience. I suuuuuure hope I don’t get an infection from the cut and unclean tools. Better off at the nail and a few doors down ladies!!
Parveen Bains
-
April 04, 2025
I had a facial appointment with Deslyn and she is so good humble and experienced with her technique. It is very good experience at this place with her and it is my first visit ever and I will definitely go again to her and have her excellent experience and techniques she use on me . You Deslyn
Rafia Nishi
-
March 24, 2025
I am seeing Veneita for massage and she is really great in her job. Would recommend her gor sure. I took one star away because sometimes the receptionist will keep calling to change appointment time which is really annoying.
SABINA Erickson
-
January 24, 2025
I really wanted to give this place another try . $180 for a mani and pedi . The cuticle work was horrible , the shape of the nails are all different. This place is just not for me .
Our Address
6350 120 St #129, Surrey, BC V3X 3K6, Canada
Claim Listing: Skin Concepts Spa & Wellness
Please Login or Register an Account to Claim Listing
I booked one of their special facials that were on promotion a few months back. Since then, I’ve reflected on my experience. I haven’t been to a spa or gotten a facial in a long time but I do know what I like and dislike. 1. Front desk - the receptionist wasn’t very chatty or accommodating. I was trying one of their products and the receptionist just told me she can’t return the products if I don’t like it when I asked or got the wrong color but there was no effort in helping me or going above and beyond. 2. Esthetician - the esthetician was friendly was smiling the whole time. She didn’t tell me what to remove during putting the robe on or what I can expect during the facial, but she did walk me to the room asked me if I liked tea, but then rushed me to go get products rather than taking my time. 3. Facial - The service felt rushed and there was no real pressure applied. I felt the products used were nice, but the aesthetician told me that she was overbooked and did the same facial all day. I do believe that they should alternate the estheticians for the same service otherwise repeating it can be difficult as it’s over working them. I liked eminence products as they smelled so unique and wonderful and I did notice my skin looked brighter and my pores were less visible due to the stone crop product. I don’t think overall it was worthy of coming back as I do expect a little more from my experience in a facial. 4. Parking + Amenities Lots of parking and amenities as it’s in a plaza 5. Lastly, I was talking a lot with my esthetician through the facial and the receptionist said to my esthetician “wow you talked the whole time that’s a lot of talking” and I heard her. I just thought this was weird. I wasn’t told or asked to relax or talk but I was wanting to know about the products being used in the facial and this just lead into more conversation. It was hard to relax as I mentioned the facial wasn’t a relaxing facial. I thought it was pretty odd thing to say out loud while I was still there. 6. Overall, I give it three stars. Would I come back? I don’t know if I would. I think they need to work on how to welcome guests and have some etiquettes and standards because I didn’t get the experience I’d hoped for. If you want your time and money to be going to a well worth spa, a day off from your busy life to escape and get a nice relaxation environment I don’t think this is it. There are others out there that are better. I do want to thank my esthetician however for my experience.
I had high hopes going to this spa rather than a “nail bar” it started off with the woman slicing my finger open with a file. It’s a pretty deep cut that bled. She said “oh well this file is for pedicures” (umm ok so why are you using it on my hands?!?) my finger hurt a lot from the slice, it’s deep like a knife cut. Then she painted about 4 nails before she realized she didn’t have enough polish of the colour I asked for to do my manicure lol so why not decide that before you start?! So I picked the most basic thing so I could just get out of there. The “hand massage” was about 30 seconds per hand. She constantly was wiping her nose on her arm then also blew her nose with a tissue and gloves on but did not change her gloves or sanitize her hands. The nail clippers on the towel also had Simone else’s skin in them, gross. I wanted to say something and I should have but I hate making a big deal so I didn’t. I came for a calming spa service and was in pure anxiety the entire time from the get go. The 1 star rating is for the spa manager who gave me my service for free which I did not ask for so that was kind. Awful experience. I suuuuuure hope I don’t get an infection from the cut and unclean tools. Better off at the nail and a few doors down ladies!!
I had a facial appointment with Deslyn and she is so good humble and experienced with her technique. It is very good experience at this place with her and it is my first visit ever and I will definitely go again to her and have her excellent experience and techniques she use on me . You Deslyn
I am seeing Veneita for massage and she is really great in her job. Would recommend her gor sure. I took one star away because sometimes the receptionist will keep calling to change appointment time which is really annoying.
I really wanted to give this place another try . $180 for a mani and pedi . The cuticle work was horrible , the shape of the nails are all different. This place is just not for me .