Horrible experience with Western Pacific and currently in dispute with credit card company for a chargeback.
Contacted them to diagnose and repair our A/C unit in our condo and the technician spent about 10 minutes diagnosing the issue and jumped to the conclusion that the fan was faulty. Said they’d reach out to the manufacturer on our behalf for a replacement under warranty (thought this was great at first) and mentioned it would be a 1-month lead time. A month passes by and I check in with the technician and no response. Called the office 3 times, each time I was promised a call back, escalation with the manager, etc and I never received a call back and so I ended up contacting my credit card company for a dispute.
To make matters worse, the issue with my A/C was ultimately diagnosed (by someone else) to be a misconfiguration with the Ecobee thermostat, which the technician never even looked at. In the initial phone call with Western Pacific, I specifically requested for a technician with expertise in Ecobee thermostats.
Spent $150 for a misdiagnosis and just flat out getting ghosted by the company after I agreed to have the issue repaired with the company (which the $150 is supposed to go towards).
I hope this is a one-off occurrence as the company has good reviews in general, but this was my experience and I would 100% not recommend this company to anybody.
Chris Gorczynski
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April 17, 2025
Fantastic service!! I have had so much trouble finding a solid HVAC company over the years and Western Pacific HVAC has really impressed. From great communication and clear pricing to excellent maintenance work, they checked all the boxes. The technician, Connor, was extremely helpful, knowledgeable, and professional. He carried out the work efficiently and shared a lot of useful information for me as a homeowner. I would highly recommend Western Pacific!
Luke Lee
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February 17, 2025
I recently worked with Western Pacific HVAC, and I am extremely impressed with their level of professionalism and efficiency. From the initial consultation to the completion of the project, the team was highly organized, responsive, and delivered results on time. They handled everything with great attention to detail and ensured that all my requirements were met. I highly recommend this company for anyone looking for top-tier service and reliable results. A truly professional experience from start to finish!
Scott Higginson
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June 19, 2025
Our experience was excellent, in fact so good that we will likely sign up for the annual maintenance package next year. Highly recommended Connor O’Leary.
Ashley T
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January 15, 2025
Connor was very helpful getting our hot water tank sorted. When we discovered that it was near the end of it's life and needed multiple parts replaced, Connor went out of his way to source an affordable and equivalent replacement so we would have a long-term solution. The new unit was installed within a few days and he made himself available in case we had further issues with our old tank while we were waiting. Connor and his team were very respectful of our home. The great service was much appreciated.
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Horrible experience with Western Pacific and currently in dispute with credit card company for a chargeback. Contacted them to diagnose and repair our A/C unit in our condo and the technician spent about 10 minutes diagnosing the issue and jumped to the conclusion that the fan was faulty. Said they’d reach out to the manufacturer on our behalf for a replacement under warranty (thought this was great at first) and mentioned it would be a 1-month lead time. A month passes by and I check in with the technician and no response. Called the office 3 times, each time I was promised a call back, escalation with the manager, etc and I never received a call back and so I ended up contacting my credit card company for a dispute. To make matters worse, the issue with my A/C was ultimately diagnosed (by someone else) to be a misconfiguration with the Ecobee thermostat, which the technician never even looked at. In the initial phone call with Western Pacific, I specifically requested for a technician with expertise in Ecobee thermostats. Spent $150 for a misdiagnosis and just flat out getting ghosted by the company after I agreed to have the issue repaired with the company (which the $150 is supposed to go towards). I hope this is a one-off occurrence as the company has good reviews in general, but this was my experience and I would 100% not recommend this company to anybody.
Fantastic service!! I have had so much trouble finding a solid HVAC company over the years and Western Pacific HVAC has really impressed. From great communication and clear pricing to excellent maintenance work, they checked all the boxes. The technician, Connor, was extremely helpful, knowledgeable, and professional. He carried out the work efficiently and shared a lot of useful information for me as a homeowner. I would highly recommend Western Pacific!
I recently worked with Western Pacific HVAC, and I am extremely impressed with their level of professionalism and efficiency. From the initial consultation to the completion of the project, the team was highly organized, responsive, and delivered results on time. They handled everything with great attention to detail and ensured that all my requirements were met. I highly recommend this company for anyone looking for top-tier service and reliable results. A truly professional experience from start to finish!
Our experience was excellent, in fact so good that we will likely sign up for the annual maintenance package next year. Highly recommended Connor O’Leary.
Connor was very helpful getting our hot water tank sorted. When we discovered that it was near the end of it's life and needed multiple parts replaced, Connor went out of his way to source an affordable and equivalent replacement so we would have a long-term solution. The new unit was installed within a few days and he made himself available in case we had further issues with our old tank while we were waiting. Connor and his team were very respectful of our home. The great service was much appreciated.